FAQ

Frequently asked questions

How long does delivery take?

Orders are dispatched within 1–2 business days. Once shipped, UK delivery typically takes 4–7 business days. You'll receive a tracking link by email as soon as your order is on its way.

How much is shipping?

We offer free standard shipping on all UK orders — no minimum spend, no surprises at checkout.

How do I track my order?

As soon as your order ships, we'll email you a tracking number and link. You can also visit our Track Your Order page at any time.

Is payment secure?

Absolutely. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your card details. Pay safely with all major cards, Apple Pay, Google Pay, PayPal and more.

What is your returns policy?

You have 30 days from the day your order arrives to request a return. Items should be unworn and in their original condition and packaging. See our 30-Day Guarantee for full details.

How do I contact you?

Our support team is available 7 days a week and replies within 24 hours. Email us at contact@cozydrip.eu or use our Contact page.